Heathrow Terminal 4 Car park Issues

1 Jul

Written By Chris Cowley

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HEATHROW TERMINAL 4 — PASSENGER PICK-UP OPERATIONAL ADVISORY

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[!] CRITICAL NOTICE: TERMINAL 4 MULTI-STOREY CAR PARK PERMANENTLY CLOSED

The T4 Short Stay & Meet & Greet Multi-Storey Car Park is closed for

redevelopment. Standard meet-and-greet parking at the terminal is unavailable.

All short/long-stay parking is relocated to T4 Park & Ride (Zone A).

Basically we have to suspend our normal meet and greet service at this location and we can

provide 2 alternatives. The drivers will be at the airport as normal as your flight lands, and we ask that you trun on your mobile

devices so that the driver can call and arrnage which method you would prefer. This is totally out of our hands and we do apologise

for the inconvienience caused but we will of course do our best to accommodate your needs…

▶ OPTION 1: GROUND FLOOR PRIORITY PICK-UP LANES

LOCATION : Ground Level / Kerbside (Directly outside T4 Arrivals)

SUITABLE : Immediate, pre-coordinated passenger pick-ups ONLY, so we ask once you have spoken to the driver and explained you would prefer to be met outside the terminal, please make you way there and call the driver again to say you are outside and ready for pickup, he/she should be less than 5 mins away.

RULES & CONSTRAINTS:

• STRICT NO UNATTENDED VEHICLES POLICY

Drivers must stay in/with the vehicle at all times. Leaving the vehicle to enter the terminal or hold a name board at the arrivals gate is PROHIBITED and the vehicle impounded.

• EXPONENTIAL TARIFF STRUCTURE

Designed strictly for fast throughput. Delays will incur heavy penalties.

‍ ‍RATES:

‍ ‍DURATION │ COST │

‍ ‍00 – 10 Minutes │ £ 7.00 │

11 – 29 Minutes │ £ 14.00 │

30 – 60 Minutes │ £ 25.00 │

Each Additional Hour │ +£25.00 │

OPERATIONAL IMPACT:

Best for passengers who are already clear of customs and standing kerbside, Flight delays or passport queues will lead to substantial parking costs that will be passed onto the customer.

▶ OPTION 2: PARK & RIDE ZONE A + SHUTTLE BUS

‍ ‍RULES & CONSTRAINTS:

• 2 HOURS FREE PARKING for our drivers

• SHUTTLE BUS TRANSFER REQUIRED

Passengers must take the free airport shuttle from Bus Stops 5, 6, or 7 outside T4 Arrivals.

• SHUTTLE TIMINGS

Runs every 5 minutes (04:00 – 23:30). Journey time: 6 to 10 minutes.

OPERATIONAL IMPACT:

Eliminates high parking charges during long delays, but adds transfer friction. Passengers must carry luggage onto the shuttle, or drivers must allow an extra

20–30 minutes to travel into the terminal on foot via the shuttle.

◆ DISPATCH & DRIVER GUIDELINES

[1] PRE-ARRIVAL CONTACT

Maintain direct mobile/WhatsApp contact upon landing. Do not enter the

Priority Pick-Up zone until the passenger confirms they are kerbside.

[2] HOLDING AREAS

Instruct drivers to wait in off-site staging areas until the passenger

has cleared customs and collected luggage.

[3] SHUTTLE DIRECTIVES

If using Option 2, provide explicit passenger instructions:

"Proceed to Bus Stops 5, 6, or 7 outside T4 Arrivals -> Board Zone A Shuttle."

Heathrow Terminal 4’s website. https://www.heathrow.com/transport-and-directions/heathrow-parking/terminal-4-priority-pick-up